Terms of Service

1. Agreement to Terms

By accessing or using the services of Velocity Automation Partners ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Services Description

Velocity Automation Partners provides business process automation consulting services, including but not limited to:

• Workflow automation design and implementation
• AI integration services
• Business intelligence solutions
• Process optimization consulting
• Custom automation development

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information necessary for service delivery
• Grant necessary access to systems and data required for automation implementation
• Respond to requests for information in a timely manner
• Make timely payments according to agreed terms
• Use our services in compliance with all applicable laws and regulations

4. Service Packages and Pricing

We offer various service packages with pricing as outlined on our Services page. All prices are subject to change with notice. Custom enterprise solutions are priced on a case-by-case basis.

Payment Terms

• 50% deposit required upon project initiation
• Remaining balance due upon project completion
• Monthly payment plans available for enterprise packages
• Late payments may incur additional fees

5. Third-Party Services and Ongoing Costs

Client Responsibility for Recurring Costs

Our automation solutions may utilize third-party services, platforms, or software (such as cloud hosting, API services, email platforms, data storage, etc.). Upon project completion and handover:

• You assume full ownership and responsibility for all automation systems and workflows
• You are responsible for all ongoing costs associated with third-party services and platforms
• You must maintain active accounts and subscriptions required for continued operation
• You are responsible for monitoring usage limits, renewal dates, and service compliance
• You must manage all API keys, credentials, and access permissions

Service Transfer and Documentation

At project completion, we provide:

• Complete documentation of all systems and workflows
• Transfer of administrative access and credentials
• List of all third-party services and their associated costs
• Basic training on system maintenance and monitoring

No Ongoing Service Obligations

Unless specifically contracted for ongoing support, Velocity Automation Partners has no obligation to monitor, maintain, or pay for any services after project handover. Any interruption of third-party services due to non-payment or account issues is the client's sole responsibility.

6. Intellectual Property

Client Content

You retain all rights to your data, content, and pre-existing intellectual property. You grant us a limited license to use this material solely for the purpose of providing our services.

Our Work Product

Unless otherwise agreed in writing, all deliverables, automation workflows, and custom solutions created for you become your property upon full payment. We retain the right to use general methodologies, concepts, and know-how developed during the engagement.

7. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the engagement. This obligation survives the termination of our service agreement.

8. Warranties and Disclaimers

Our Commitment

We warrant that our services will be performed in a professional and workmanlike manner. We offer a 90-day ROI guarantee as specified in our service packages.

Disclaimers

EXCEPT AS EXPRESSLY PROVIDED, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE SPECIFIC RESULTS OR OUTCOMES FROM OUR AUTOMATION SOLUTIONS.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

10. Indemnification

You agree to indemnify and hold harmless Velocity Automation Partners, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

11. Termination

Either party may terminate the service agreement:

• Upon completion of the agreed services
• By mutual written agreement
• For material breach with 30 days written notice and opportunity to cure
• Immediately for violation of law or these Terms

12. Dispute Resolution

Any disputes arising from these Terms or our services shall first be addressed through good faith negotiations. If unresolved, disputes shall be settled through binding arbitration in accordance with the rules of the American Arbitration Association.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Alabama, without regard to its conflict of law provisions.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify existing clients of material changes via email. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

15. Entire Agreement

These Terms, together with any signed service agreements, constitute the entire agreement between you and Velocity Automation Partners regarding our services.

16. Contact Information

For questions about these Terms of Service, please contact us at: